Refund & Return Policy

At TIYNON, we want you to be satisfied with your purchase. Please review our return and refund guidelines before requesting a return.

1. Return Period

You may request a return within 30 days of receiving your order. Return requests submitted after this period may not be accepted, except where required by applicable law.

2. Return Eligibility

To qualify for a return, an item must:

• Be unused and in its original condition.
• Be returned with its original packaging and included components, where applicable.
• Be accompanied by proof of purchase or a valid order number.

3. How to Request a Return

Before sending an item back, please contact our support team at onlinetopshops@gmail.com.

Please include:

• Your order number.
• The product you wish to return.
• The reason for your return.

Please wait for our return instructions before shipping the item. Items sent back without contacting us first may experience processing delays.

4. Return Shipping Costs

Customers are responsible for all return shipping costs. Return shipping fees are non-refundable, unless otherwise required by applicable law.

We recommend using a trackable shipping service and keeping your shipping receipt until your return has been received and processed.

5. Refunds

Once your returned item has been received and inspected, we will notify you about the status of your refund.

If approved, the refund will be issued to the original payment method, subject to the payment provider's processing procedures. The time it takes for the refund to appear in your account may vary.

Original shipping charges are not refundable unless required by applicable law.

6. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us at onlinetopshops@gmail.com with your order number and a description of the issue.

We will review the situation and work with you toward an appropriate resolution in accordance with applicable law.

7. Contact Us

If you have questions about returns or refunds, please contact:

Email: onlinetopshops@gmail.com

Last Updated: November 13, 2026